My Roles UX Designer
Date 2017

Read the detailed article about the project, written by ATOLYE.

“A collaborative product service system concept design to reimagine the future of Automotive Retail for Mercedes-Benz. Starting from the Dealer Management System (DMS) – the system used by dealers to conduct their business – we expanded the scope using Design Thinking methodology to develop a portfolio of physical and digital solutions for both dealers and customers. With a multidisciplinary team over two months, we developed interventions for the complete user journey, from initial consideration to after-sales services.”